1. Payments

Bootim accepts payments in both Uganda Shillings and United States Dollars for the services offered herein. We offer multiple payment options for your convenience:

• - Cash payments (to Bootim Billing Manager)
• - Cheque
• - Mobile Money (MTN, Airtel)
• - Credit Card (VISA, MasterCard)
• - Bank Wire Transfer or EFT or RTGs
• - PayPal

All payments are due on the Account Statement Date, which is the annual anniversary of the date the account was activated. Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date. Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection, and you will be liable for costs of collection, including attorney's fees, court costs, and collection agency fees.

2. Terms of Billing

Bootim offers three Billing Cycles (terms) for hosting charges: Annually, Bi-annually (2 Years), and Tri-annually (3 Years). The Billing Cycle begins on the Plan Activation Date. Please note that customers who pay for 5 years and above have customized billing cycles.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal. All additional features added to an account are charged at the end of your billing cycle or on Renewal. Additional items are non-refundable.

3. Prepayment

It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Payments received will be applied to the oldest outstanding invoice in your billing account.

4. Account Renewals

Unless otherwise provided, you agree that until and unless you notify Bootim of your desire to cancel the Services, you will be billed on an automatically recurring basis at the prevailing rate on the date of renewal according to the service selected to prevent any disruption to your Services. Bootim' billing system will invoice you 30 days before the expiry date.

5. Statements

Bootim does not mail paper invoices or statements. Statements can be viewed and printed through the company's billing system.

6. Fees

- Bounced Cheques: Bootim charges a UGX 75,000 fee for returned or bounced cheques. Customers issuing cheques will be required to submit future payments with a certified cheque or money order.

- Credit Card & Mobile Money Charges: Customers are responsible for any charges related to Mobile Money or Credit Card transactions during payments to Bootim.

- Bank Wire Payments: Bootim does NOT charge fees for accepting payments via bank wire. However, the bank may charge for the transaction, and your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount you are sending to Bootim, or the amount credited to your account will be less than your intended payment.

- Account Splits and Mergers: Bootim encourages customers to merge hosting plans contained in two or more accounts into one account (no fee). Customers may also request that Bootim separate one or more plans contained under one account into separate accounts (fee of UGX 75,000 for each new account created, charged to the new account). Note that all new accounts will be subject to the annual fee of the chosen plan or package.

7. Cancellations

Hosting plans will automatically renew until canceled. To cancel a service, you must contact our customer support team at (info@bootim.net OR support@bootim.net) from Monday to Saturday. Bootim's Customer support team will assist you with the cancellation process. No pro-rated refunds are offered after the delivery of service.

Cancellation requests must be received by Bootim a minimum of thirty (30) days before the end of your Billing Cycle for managed server plans, and a minimum of ten (10) days before the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in the automatic renewal of your hosting plan, becoming effective on the day processed by Bootim.

Please be aware that Bootim does not monitor or automatically cancel plans for problems related to domain name transfers, non-usage, your ISP, or any other secondary issues not directly related to Bootim's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Bootim reserves the right to cancel any account, at any time, without notice, for any reason Bootim Services considers appropriate.

8. Refund Policy

There are no refunds offered or promised after the delivery of the service; however, Bootim may reconsider this policy at its discretion, depending on the matter at hand.

9. Billing Changes

Bootim's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle. We always try to send notifications to our customers about price plan changes.